Savage Harmony

Faq's

 

CUSTOMER SERVICE 


1. Which ways can I get in touch withSavage Culture? You can use any of the customer services  channels:

a. email: info@savageculture.com
b. Phone: 0034 942 26 60 06
c. Through our social networks

2. Can I receive periodical information on my e-mail? Yes, Subscribe to our Newsletter and receive information and promotions on a regular basis. Why should you do it?        

a. To find out the news.   
b. To have promotions and offers in a single click. You won’t miss any offers.
c. To find inspiration and trends with our Total Looks & Trends.  


3. What and in  which countries can I buy? You can buy from any of the countries of Europe (in any case we will send  orders to areas with customs or tariff
charges).

4. Can I select the navigation language? At the top center of the screen you'll find a language selector that you can modify to your liking.


REGISTRATION

1. Do I have to register to buy? Yes, to be able to make purchases in store Savage Culture online, you must be registered, since we need to know your data to send you your purchase. Sign up and discover the advantages that we put at your disposal: history of buying, tracking and control over your orders, list of wishes, etc. To register, please CLICK here.

2. I have forgotten my username and/or password key. What can I do? On the screen of registration the link "I forgot my password/username". By clicking on it you find step by step how to fix this incidence.

3. Can I change my data once made the registration? Of course! Accessing your account from the top right of the screen, you can find access to your data and be able to modify them if necessary.  

4. Can I give I unregister from the services of Savage Culture? Yes, you can use the corresponding function in the menu of your user’s account.


PURCHASING

1. How can I make a purchase?

  a. To select the products you want and click on "Buy".

  b. When you have everything you want in your bag SAVAGE press "checkout".        

  c. Enter your username and password if you have not done so already (you must be registered @ to complete this step) and check out the shipping and billing data.      

  d. Select the payment method you want, credit/debit card or PayPal

  e. Make payment by pressing the confirmation button.

  f. When the payment is approved, you will receive a confirmation of your purchase via e-mail.

2. What can I find in Savage Culture? www.savageandharmony.com is the official Online store of Savage Culture. Here you can find the widest of the season clothing selection. Dresses, skirts, t-shirts, coats, blouses are just some of the things you'll find on this site. Enjoy it!

3. If what I'm looking for is out of stock, what should I do? Very simple! You can add it to your wish list and we will notify you when the product is available. It's that easy.

4. How  do I find the size that I need? Use our size Guide! Follow the recommendations for your measurements and search them in the table that you’ll find attached. You can consult the guide of sizes here.

5. Can I receive an invoice for my purchase? Of course. During the payment process you can select this option, fill in the tax data and you will receive the invoice together with your order.


PAYMENTS 

1. How can I pay? You can make your purchases by credit card or with a Paypal account.

2. What are shopping at www.savageandharmony.com? safe If doubts about the security of our web arise you to make payments, you confirm that you can buy in complete safety. The information is transmitted in an encrypted through SSL and no code is stored on our servers. To make the payment, you will be led to a payment gateway of the bank that manages the collection. Once authorized the payment, you return to your account and the success of the operation will be confirmed to you.

3. How can I use discount codes? During the payment process, the system will ask you if you want to make use of any promotional coupon. By simply entering it you will get automatically the application of  the promotion discount.

4. Why reason may be refused my credit card? The reasons can be many, but in any case should be your bank whom will confirm you the reason for which a payment has been rejected by the system.


ORDERS

1. How long will it take to receive the order? We have a service of delivery 24/72. If you make your order before 13 h you make sure that the package is out on the same day. Delivery of orders is performed by our logistics partner SEUR and although it complies with the forecasts, we do not guarantee the  timeliness of deliveries. However, as soon as the order out of store, you will receive an email communicating the output. We make deliveries from Monday to Friday and during business hours, so we recommend that you use a shipping address in which anyone can attend the delivery.

2. How do I know my order is located in what state? Yes. Accessing the section "My orders" of your account, you can know at what point in the process of shipping your order is. Also see us through the electronic address info@savageculture.com.

3. Can I modify my order? Yes. Provided that the order has not reached the status of "submitted" you'll be in time to modify it.

4. How do I cancel my purchase? As well as modifications, if the order has not left our facilities, you'll be in time cancel the order free of charge. If the order had been sent or you had already received it, you will have to make a return.

5. Can I pick up my order at stores? No, currently you can receive single orders in the delivery address that you provide at the time of purchase.

6. Which countries can I buy from? You can buy in the store from all countries of the European Community, excluding those subject to tariff charges or customs areas.


SHIPPING 


1. What is the  cost to receive a package in the comfort of my home/office? We have opted for a reduced shipping rate, which  makes you receive the package where you want , and it will cost in depence on the country where you are buying.

We want you to enjoy the best fashion without complications. For shipments to countries outside Spain, the system will generate the cost of the sent automatically and will inform you before the time of payment.

2. Can I send my order to another address that is not mine? Yes, and it is the most suitable if you think that you will not be able to collect the order in your home. Tell us where you'll be, and there we will ship it to you.

3. Can I change the delivery address after placed the order? To request modifications, you can change the delivery address provided the package not has passed to the status of "submitted".

RETURNS

1. Are returns free? How can I do to return an order?yes, returns are indeed free. We want you to be  satisfacted with your purchase, and we look forward to it, but if for any reason you're dissatisfied with your purchase, please contact us through info@savageculture.com or follow the instructions that you will find in the returns section, located in the lower part of the web. How many days do I have to make a return? You have 14 days from the reception of the order to make returns.  

2. How long will it take to produce the refund and how will I receive it? If you opt for a refund of the amount of the order, once we receive and check the return, you will receive the payment in the same  way  in which you made the payment.

4. Can I return my order in stores? Currently it’s not possible to make a return through the  stores Savage Culture.

5. I have received a defective or wrong product. Everything that  is packaged and sent from our stores is carefully reviewed to avoid these situations. In the event that your order has a defect, please get in touch with our service customer. We will proceed with the pick-up of the defective product at the address and time zone that it’s suitable for you and we will refund the price paid  for the product or we will send you the same product.


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